3 December 2020

3 mins read

Ask Zenyum: 5 Questions Everyone Can’t Stop Asking

It’s no secret. Customers love Zenyum and they can’t stop raving about us.

But don’t take our word for it. Hear from our customers, Izzuddin and Cherie! No wonder we’re getting a ton of questions on what exactly goes into the secret sauce that makes the Zenyum process irresistible.

Here are the top five questions on every customer’s mind. 

No filters. No up-sell. 

We give you the answers you need straight-up.

1. Can I go to the clinic directly?

In theory yes, but…

Why would you want to when you can get pre-assessed for FREE and in the comfort of your home?

The Zenyum pre-assessment is simple. You fill out an online survey and submit photos of your teeth to get pre-assessed. Once our council of dentist and orthodontists evaluate your suitability for ZenyumClear™ Aligners, only then do you need to come down to the clinic for a consultation.

This ensures only suitable candidates are booked in for appointments (which cost around RM350).

There is a lot that can be concluded from just looking at your teeth pictures, as Zenyum’s solution mostly focuses on fixing your front teeth.

With a pre-assessment, you save time and money, and we can manage our customers’ expectations while optimising our partner dentist’s chair time.

2. I can’t afford RM5,599, but I want to straighten my teeth – What do I do?

At RM5,599, Zenyum is one of the most affordable, safe and effective orthodontic treatments out there in Malaysia. By leveraging advanced technology, we optimise our operations so we can pass on the savings to you. 


However, we do recognise that RM5,599 is not affordable for everyone. 


Especially since a lot of Zenyum customers, who tend to be in their 20’s and while working their first jobs don’t find the price point accessible. We believe everyone has the right to a confident smile and hence have two main payment options available:

  1. RM 820 over 6 months (0% instalment plan after initial deposit of RM 1499)
  2. single payment of RM5,599. 


Our instalment plan offers you the flexibility to get straighter teeth even on a budget. It’s at 0% interest and spans 6 months. You’ll need to pay an initial deposit of RM 1,499, followed by 6 monthly payments valued at RM820 each. Find out more about Zenyum’s pricing breakdown here.

3. Can I fix just my upper or lower teeth?

Say you only want to fix some minor imperfections on your upper teeth but don’t want to shift your lower teeth – can you do that? 


While every Zenyum treatment plan is unique to you and can be customised to your liking, our ultimate goal is to provide a holistic solution with better and more predictable results. This means treating both your upper and lower teeth.


If your teeth are crooked on one jaw only, we can customise your treatment plan so the tooth movement will primarily be focused on that arch, with just small movements of the teeth of the opposing jaw.

4. Is Zenyum effective? When can I start seeing results?

ZenyumClear Aligners have helped thousands of people across Asia unlock their best smile ever – all while making the process easy to navigate and hassle-free! 

Treatment time with Zenyum varies, as each case is unique and can span from anywhere between 3 to 9 months depending on the complexity of teeth movement. You typically start seeing results after 2 to 3 months of consistent wear. 

5. I’ve seen cheaper invisible braces online. Why is yours more expensive?

An excellent question! 


While there are indeed other clear aligner options out there — some of which look more affordable than Zenyum’s — we believe strongly in the adage:

"You get what you pay for."

Some cheaper invisible braces sellers believe in delivering value by taking dentist visits out of the equation and hence saving you time in the clinic. This is not only irresponsible but downright risky


A braces solution with no monitoring by a qualified dentist in a professional clinic setting could lead to irreversible damage.


That’s why Zenyum insists on giving our customers:

  • minimum of 3 clinic visits with a qualified dentist, and 
  • Access to dentists as well as our customer care team 24/7 with the Zenyum app

Want The Perfect Invisible Braces?

Zenyum provides the perfect option all while making it affordable!

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Ask Zenyum: 5 Questions Everyone Can’t Stop Asking