Something wrong with your Smile Cosmetics product? Our goal is to help you Smile More and that means ensuring the best possible experience for all of our customers. Take a look through our Exchange & Refund Policy guidelines below for the item(s) concerned.
All ZenyumSonic toothbrush sets come with a one year warranty, which is valid from the date of purchase and expires at the end of this period. A valid proof of purchase is required.
Your warranty only covers issues arising when the product is handled properly for its intended use, and is used in accordance with the instructional manual. It does not cover issues such as loss in nature or handling the product for different uses other than stated above. Certain exclusions thus apply, including (but not limited to):
How to activate your warranty:
In accordance with your ZenyumSonic one-year warranty, you can exchange your product if:
All ZenyumSonic toothbrush sets come with a 30-day money back guarantee from the purchase date, ensuring you a full refund if you are not satisfied with the product – no questions asked.
However, if it’s been more than 30 days but less than a year since you’ve received your product, you are eligible for an exchange should it meet the warranty criteria.
Before you send back your purchase, do contact us. Simply email [email protected] to submit your exchange or refund request with your name, order number and reason for doing so. Once our team approves your request, you will receive a return label (including the return address).
All ZenyumSonic toothbrush sets come with a 30 day money back guarantee from the purchase date, ensuring you a full refund if you are not satisfied with the product – no questions asked.
In order to send your Zenyum product back to us: