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Refunds Policy & Payments

Something wrong with your Smile Cosmetics product? Our goal is to help you Smile More and that means ensuring the best possible experience for all of our customers. Take a look through our Exchange & Refund Policy guidelines below for the item(s) concerned.

ZenyumSonic™ Toothbrush

**Please know that your warranty has to be activated within 30 days from date of original purchase. Any claims that fall out of this requirement will be rejected.

All ZenyumSonic toothbrush sets come with a One-Year Warranty. Your Zenyum device’s warranty activation shall be accepted only if done within 30 days from the date of original purchase. The One-Year Warranty Period shall commence from the date of Warranty Activation. During the first 30-days Money Back Guarantee Period, we will accommodate all requests for refunds/exchange.

From the 31st day to the end of One-Year Warranty Period, the warranty only covers defects arising from electro-mechanical parts, which impact the normal functioning of the Product under normal, non-commercial use.

The warranty does not cover any damage due to improper usage and normal wear or use, especially regarding brush heads, material, aesthetic design and components that have negligible effect on the operation of the product.

The warranty becomes void if repairs are undertaken by unauthorised persons tampering with the product and is only valid in the country of purchase.

**Please know that your warranty has to be activated within 30 days form date of original purchase. Any claims that fall out of this requirement will be rejected.

How to activate your warranty:

  1. Download the Zenyum App for Android or iOS
  2. Register the email you used to make your purchase and click on ‘Activate Warranty’
  3. Enter the serial number of your Zenyum device to activate warranty
  4. Confirm your items and you’re good to go! Your 1-year warranty period starts from the date of warranty activation and is trackable via the app at all times

In accordance with your ZenyumSonic one-year warranty, you can exchange your product if:

  • Your product meets the warranty criteria stated above.
  • The item is returned in the same condition it was delivered.

All ZenyumSonic toothbrush sets come with a 30-day money back guarantee from the purchase date, ensuring you a full refund if you are not satisfied with the product – no questions asked.

However, if it’s been more than 30 days but less than a year since you’ve received your product, you are eligible for an exchange should it meet the warranty criteria.

Before you send back your purchase, do contact us. Simply email [email protected] to submit your exchange or refund request with your name, order number and reason for doing so. Once our team approves your request, you will receive a return label (including the return address).

All ZenyumSonic toothbrush sets come with a 30 day money back guarantee from the purchase date, ensuring you a full refund if you are not satisfied with the product – no questions asked.

In order to send your Zenyum product back to us:

  1. Place your item back in its original Zenyum box or other suitable packaging
  2. Print out the returns label from Zenyum and attach it to the box over the existing delivery information
  3. Post your item back to us using SingPost POPStation or another postal service. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot refund items that are lost in the mail and that have no proof of tracking
  4. Once your item has been received by our team, we will process your refund (original purchase value less any shipping costs) and notify you